Trade In Services and Policy 🎮

Interested in trading your games or consoles for store credit (or cash)?
 Here’s how to start:

  1. Send us photos – Text us at 787-378-6549 or DM us on Facebook or Instagram.

    • Just a couple of clear photos will do!

    • For large stacks of games, snap them in rows or towers.

    • For consoles, include pictures of cables, boxes, wrapping, and accessories — these add value to your estimate.

  2. Get your estimate – Within 24 hours, we’ll send you a rough estimate of what we can offer in store credit or cash.

  3. Ship or drop off – Once you accept, you can drop items off or ship them to us.

  4. Get paid / get credit – Choose cash or store credit.

    • Store credit is added directly to your customer account so you can shop fast and easy.

    • Credit must be used within 30 days of receiving it.

Our Trade-In Policy

At Rickie Games we value transparency and trust in every trade-in. Here’s how it works:

Product Testing

  • Consoles, games, or other items that need testing go through a review process (up to 24 hours).

  • 50% of the estimated value is paid upfront at the time of delivery.

Test Results

  • If the item works as expected → you’ll receive the remaining 50% of the original estimate.

  • If the item does not perform as expected → we’ll send you a new adjusted estimate based on its actual condition.

Store Credit Policy

  • Store credit is added to your customer account once the trade is finalized.

  • It must be used within 30 days of issue.

Customer Response Time

  • Once you receive the new estimate, you’ll have 24 hours to respond.

  • If you decline, you can collect the item within 10 days at our office, or we can ship it back (shipping cost covered by you).

Negotiation Policy

  • Once a new estimate is issued and the 24-hour response period has expired, the offer is final.

  • This ensures fair, transparent, and efficient handling of every trade-in.

 

💡 Have questions or need more info? Just text us at 787-378-6548 or send us a DM — we’re here to help!

Sincerely,
 Ricardo Cruz
Rickie Games