Animal Crossing: New Horizons - Nintendo Switch

In New Horizons, the player controls a character who moves to a deserted island after purchasing a getaway package from Tom Nook, accomplishes assigned tasks, and develops the island as they choose. They can gather and craft items, customize the island, and develop it into a community of anthropomorphic animals.

Returns Policy

We hope to offer a seamless and positive refund experience for you. Here's everything you need to know:

It's the holiday season! From December 1st until January 7th, we will be offering refunds and/or exchanges within the first 30 DAYS of your delivery date! After 30 days have passed, the refund window will CLOSE, so make sure to submit your request as soon as you can!

Eligibility for Refunds/Exchanges: If your item(s) are new or sealed: The item(s) must be in the same condition that you received it, must show no visible signs of wear or use, and must be in its original packaging.

You'll need to provide your order number, receipt, or any other proof of purchase. Unfortunately, we can't offer refunds for new items that were opened or unsealed after purchase. However, we can offer exchanges/store credit! Swap your item for another that is at the same price point or request store credit! We'll put the money from your return into your account for the next time you want to shop. :)

If your item(s) are pre-owned or unsealed: The item(s) must be in the same condition that you received it, must show no visible signs of wear or use, and must be in its original packaging. You also need to provide your order number, receipt, or any other proof of purchase. You must specify whether or not you would like a full refund, exchange, or store credit in your request.