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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Prewoned
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We hope to offer a seamless and positive refund experience for you. Here's everything you need to know:
Eligibility for Refunds/Exchanges: If your item(s) are new or sealed: The item(s) must be in the same condition that you received it, must show no visible signs of wear or use, and must be in its original packaging.
If your item(s) are pre-owned or unsealed: The item(s) must be in the same condition that you received it, must show no visible signs of wear or use, and must be in its original packaging. You also need to provide your order number, receipt, or any other proof of purchase. You must specify whether or not you would like a full refund, exchange, or store credit in your request.
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